Shipping Policy
Shipping Policy
Production and Delivery Time
Estimated delivery time = Production time + Shipping time
Orders are typically produced and shipped within 3–7 business days after purchase. Shipping times begin once the order has shipped.
- Standard Shipping: 10–20 business days after dispatch
- Express Shipping: 5–7 business days after dispatch, where available
- Free Shipping: Available on orders over $99
Delivery times are estimates and may vary depending on the destination, customs processing, carrier delays, and other factors outside our control.
Shipping Costs
Shipping costs vary depending on your delivery address, selected shipping method, and order. The available options and exact cost will be shown at checkout before you complete your purchase.
Shipping Carriers
Depending on the destination and service selected, orders may be shipped with USPS, DHL, EMS, YunExpress, or a local postal carrier.
Tracking Your Order
When tracking is available, we’ll email your tracking number with the shipping confirmation. Tracking details may take some time to appear after the carrier receives the package.
If your tracking information has not updated after 1–2 weeks, contact us at support@zonecozy.com.
Customs, Duties, and Taxes
International orders may be subject to customs duties, VAT, or other import taxes. These charges are the recipient’s responsibility and may vary by country. Please check with your local customs office for details.
Shipping Address and Delivery Issues
Please check that your shipping address is complete and accurate before placing your order. Missing or incorrect information may delay delivery. Zonecozy is not responsible for delivery problems caused by an incorrect address provided at checkout.
If you ask the carrier to forward or redirect a parcel after it has left our facility, Zonecozy cannot guarantee the parcel’s safe delivery.