Refund, Return & Exchange Policy

At Zonecozy, we want you to be happy with your purchase. If you have a question or need help with a return, refund, or exchange, please contact us at support@zonecozy.com. We typically respond within 24 hours.

Please submit return or exchange requests within 14 days of receiving your order. For eligible returns, items must be new, unused, and in their original condition. Requests made more than 30 days after delivery will not be accepted.

Custom-Made Items and Sizing

Many of our products are custom made or printed after an order is placed. We can’t accept returns or exchanges for fit or sizing issues. Please check the size chart and product details on the product page before ordering.

Order Changes or Cancellations

You have 24 hours after placing your order to contact us to request a change or cancellation. After that, your order may have entered production and may no longer be changed or cancelled.

Damaged, Defective, or Incorrect Items

We carefully check orders, but if your item arrives damaged, defective, poorly printed, or incorrect, contact us at support@zonecozy.com. Include your order number and clear photos showing the issue. Once we review your request, we’ll arrange a replacement or refund for the affected item.

Orders That Haven’t Arrived

If your order hasn’t arrived within 30 days of the order date, contact us at support@zonecozy.com so we can look into it. If the order is confirmed lost, we’ll offer a replacement or refund.

This does not apply when delivery issues result from an incorrect shipping address provided at checkout or a missed delivery.

Returns and Refunds

Contact support@zonecozy.com before returning an item. We’ll provide instructions if your return is eligible. Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.

After we receive and approve an eligible return, we’ll issue the refund within 7 days. Refund processing times may vary depending on your payment provider.

Items that have been used are not eligible for a refund or exchange. Custom-made items and items returned more than 30 days after delivery are also ineligible, except where required by applicable law.

Thank you for shopping with Zonecozy.