Privacy Policy

Last updated: October 5, 2026

This Privacy Policy explains how Zonecozy (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit zonecozy.com, make a purchase, or contact us.

Information We Collect

Depending on how you use our store, we may collect:

• Contact and order details, such as your name, email address, phone number, billing address, and shipping address.
• Payment information, which is processed by our payment providers. We do not store full payment card numbers.
• Account information, if you create an account.
• Device and browsing information, such as your IP address, browser type, and interactions with our store, which may be collected through cookies and similar technologies.
• Messages you send us, including customer support requests and other communications.

How We Use Your Information

We use personal information to:

• Process, fulfill, and deliver orders.
• Process payments, returns, refunds, and exchanges.
• Provide order confirmations, shipping updates, and customer support.
• Maintain and improve our store, products, and services.
• Help protect our store and customers from fraud or misuse.
• Comply with legal obligations.
• Send marketing messages where permitted by law and according to your preferences.

Cookies and Similar Technologies

Our store uses cookies and similar technologies to support essential site functions, remember preferences, understand how visitors use the store, and support advertising where enabled. You can manage cookies through your browser settings. Disabling some cookies may affect site functionality.

How We Share Information

We may share relevant information with service providers that help us operate our store, such as payment processors, e-commerce and hosting providers, order fulfillment partners, shipping carriers, analytics providers, and customer support services. These providers may use information only as needed to provide services to us and are subject to their own privacy terms.

We may also disclose information when required by law, to protect our rights or users, or as part of a business transfer.

Data Retention

We keep personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, providing support, meeting legal and accounting requirements, and resolving disputes.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. You may also withdraw consent where processing is based on consent.

To make a privacy request, contact us at support@zonecozy.com